Macy’s Leather Sofa Review (Is It Good Quality?)


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When I was first in the market for a new leather sofa, I was immediately drawn to the Macy's brand name and the attractive pricing on some of their leather furniture. I think most consumers feel the same and believe the furniture to be of very high quality. So, the big question: does Macy's have high quality leather furniture?

Macy's doesn't carry any specific brand name sofas as all of their leather furniture is made by external furniture manufacturers.  I've found that most of their leather couches are made by a company Jonathan Louis, which also sells it's couches in some of the big box retailers such as Jordan's and Cardi Furniture. Ultimately, you get what you pay for and the quality of Macy's Leather furniture is not very good.

In this piece, I dive deeper into the furniture at Macy's, providing more information on their leather furniture and whether consumers should consider it for purchase.



Macy's has long sold furniture, usually in adjacent stores to its mega format brick and mortar department stores. The majority of the leather furniture is produced by Jonathan Louis, which has a less than stellar reputation. 

Key  Features:

  • Some stylish leather pieces at a more affordable price point
  • Quality of leather is a bit concerning
  • Poor customer service and bad track record honoring of stated warranties
  • Many negative customer reviews







What's The Quality Of Macy's Leather Furniture?

Note that on any of the Macy's leather furniture listings, if you examine the details, the only information you get regarding the leather materials is that the couch is '100% leather'.  Now this terminology is thrown around a lot in the furniture business and can mean many different things.

I dug a little deeper and found a very short blog post on the topic on the Macy's website.  

Macy's - What Does 100% Leather Mean?

"Is is genuine leather? Is one of the most frequently asked questions at Macy’s Furniture Galleries. If it is shown in one of our galleries the answer is YES!!! All of the collections we carry in store feature Top Grain leather in all areas that would touch your body when sitting. Most frequently top grain leather is paired with split grain leather in the sides and back and in some cases PVC match. Rest assured you will not find your self seated on bonded leather or vinyl if it in our showroom"

Thus, Macy's is using real leather for the cushions but replacing the remainder of the couch with inferior materials.  From the sounds of it, some bonded material on the backs and sides.  

I will note that despite my concerns with Macy's overall quality, I did recently purchase a leather chair at Macy's (Jollene) and must say that I am pretty happy with the purchase. The leather appears to be of high quality and the mid-century design is perfect for my living area.


Macy's Jollene Leather Accent Chair

Who Manufactures Furniture For Macy's?

The majority of Macy's furniture is manufactured and imported from China, with the bulk of the sofas and other pieces private labeled via relationships with overseas furniture manufacturers. I do know that Macy's has a relationship with Simon Li Furniture in Shanghai, just for the simple fact that Simon Li lists Macy's stores as carrying its furniture. 

We know that Macy's has a relationship with Jonathan Louis to produce its leather sofas and believe that a lot of the other furniture is also created by Jonathan Louis. Macy's does not list the actual brands of manufacturers on its website and everything is private labeled under the Macy's brand name.

Who Makes Leather Furniture For Macy's?

As noted previously, the majority of leather furniture at Macy's is made by a company named Jonathan Louis. I've spent a lot of time researching Jonathan Louis and most of the reviews are quite negative.  Here's one example from Complaints Board and this it seems is quite a common theme:

Review of Jonathan Louis at Complaints Board

"I purchased a Jonathan Louis couch four years ago. The cushions were a problem from the start and the couch is sinking! I thought that after all this time I would work with Jonathan Louis to fix my couch but they are completely uncooperative and are acting like its not under warranty, as if it's not the structure of the couch that is making the problems. I have ordered everything to put under the cushions to stop the couch from sinking and it doesn't work! I bought this couch for $1100, thinking it would be a piece of furniture I would have for my life, and now I fear that it will just go to the dumpster."

I know in the past that Macy's also had a relationship with American Leather, but don't believe they are working together any longer.

What Do Customers Say About Macy's Furniture?

Consumer Affairs shows that customers are not very happy with their furniture purchases at Macy's.  Out of 49 reviews, Macy's earns a 2/5.  


"We purchased a leather couch and love seat from Macy’s two months ago. The cushion that is used the most has collapsed to the point of me bottoming out when I sit on it. They sent an inspector to my house and claimed it is wear and tear. $2500 for furniture that collapsed in two months and that is wear and tear. I weigh 165 pounds and managed to completely collapse a cushion in two months. "

Ultimately, despite the attractive price point, I tend to recommend avoiding leather couches at Macy's. This is a bit hypocritical of course, since I did have a good experience purchasing a leather accent chair at Macy's.

Thus, if you find something that you have to have, and at a solid price point, I say go for it, but just with full acknowledgment that the quality might not be the best.

If you have any experience with Macy's leather furniture - good or bad, feel free to leave a comment below.

Be sure to also check out our list of the Best Leather Sofa Brands and Best Leather Recliner Brands on the market. 

About the author Tom

When I started shopping for a leather couch two years ago, I was confused and overwhelmed by the information available to me. I decided to launch Best Leather Couches in order to create the best resource for shoppers looking for a new leather couch. I hope you enjoy the site. Feel free to drop me a line anytime at

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  1. Bought a large sectional leather with two recliners from Macy’s. Quite nice well made great delivery experience. I was told it was made by Natuzzi in China. I doubted that but the tags on the sofa were just that. No problems we only have them about five months but very happy so far.

    1. I am cureous about your Natuzzi sectional, because qe were also told that but out couch is j7nk and made in Vietnam and does not say natuzzi. Was your cream/white by chance?

  2. We bought a quality leather sofa (named Otto) set from Macys in 2009 and it’s still going strong!! No holes and looks good as new… I would buy from Macys again… 13 years to have a sofa is a good investment. This sofa has traveled through many moves as my husband is an active duty Marine. I also have 2 active boys… no complaints!

    1. Thanks for the comments Helen! We too have had decent success with Macy’s although it can be hit or miss. We got a great cloth sectional at under $1000 during one of Macy’s annual sales events. And thus far it has been a great sofa. The issue on our end came mostly with customer service and shipping times. Thanks for visiting our site!

  3. Macy's leather sofas are indeed of low quality. We paid quite a bit for a leather sectional along with the extended warranty. 2 of the sofa cushions look absolutely horrible after 3 years. They have massive peeling. I've never seen leather peel like this. Macy's warranty wont cover it. Don't buy leather from cheap peddlers like Macy's. Get the real deal. You will pay for it one way or another.

    1. I agree. I bought a large "leather" sofa which started to peal about 2 years after purchase, and continues to peal. I was sold this sofa sectional as 100% real leather. NOT SO. It's bonded leather. My Thomasville sectional in my second home was purchased 17 years ago. We treated both with care using top quality leather polish regularly. My Thomasville sofa looks BETTER than the day we received it . My Macy's sofa is pealing and looks like crap. Macys—-NEVER AGAIN. Customer service , by the way is awful.

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