Lulu & Georgia Review (Are Their Sofas Good Quality?)

We love the look of Lulu & Georgia's leather sofas. They are NOT a manufacturer but source from other countries, with some (if not all) of their leather sofas made in China. While not a deal breaker, buyers should be clear that the affordable price point is due to some lower quality materials. Thus, Lulu's sofas are not of the highest quality, but good for budget minded furniture shoppers. 

Lulu & Georgia - A Background

Sara Sugarman is the founder of Lulu & Georgia, a lifestyle brand that offers stylish and affordable home decor pieces. Sugarman always had a creative streak and a love for interior design. After working in the corporate world for several years, she decided to follow her dreams and start her own business.

Is Lulu & Georgia Legit?

Lulu and Georgia is a legit furniture retailer. It has been featured in magazines such as Vogue and Elle, and it has also been praised by celebrities such as Reese Witherspoon and Gwyneth Paltrow.

Lulu & Georgia is a well known online furniture retailer that has been in business since 2012.  The company is listed on Trust Pilot and has a score of 3.9 (out of 5 stars) based on 918 Reviews.  

However, the company does not have a very good reputation with the Better Business Bureau; while they are not accredited, there are 19 reviews, averaging a 1 star rating.

Who Makes Furniture For Lulu & Georgia?

Lulu & Georgia is not a manufacturer, but an online retailer. While I wasn't able to determine who the manufacturer is for Lulu & Georgia, in an old article I found the owner Sara Sugarman discussing imports.  I did reach out to customer service who confirmed that the Orielle leather sofa is manufactured in China.  

Thus, there is a very high likelihood that some or even all of their leather couches are manufactured in China. Of course, not a deal breaker, but good to know where the furniture is being made.

What's The Quality Of Lulu & Georgia Sofas?

I would expect that the quality of Lulu & Georgia sofas is good, however, the biggest issue I have with Lulu & Georgia is regarding transparency of the build quality.

Of course, Lulu claims that its sofas are made from high-quality materials, designed to last, yet there is little detail provided as to the overall frame construction for its sofas.  

Here's an example of the Orielle Leather Sofa

Description:

Minimal lines get a chic yet cozy update with this on-trend piece, complete with chic antique brass legs. Upholstered in a plush velvety fabric, the Orielle sofa serves gives off that classic 'sink into me feel' while maintaining a healthy dose of style.

In the description for the sofa or on the product page, there is ZERO information provided about the frame.  This is a bit of a red flag for me.  I suspect that there could be cheap plywood used here.  Why isn't this information provided? 

Our Guide To High Quality Sofa Construction 

Lulu and Georgia leather sofas are also reportedly made with top grain leathers. The leather appears soft and luxurious, yet again, Lulu doesn't really provide us with any intel as to where all that leather is coming from. I suspect its China. 

While Lulu & Georgia sells all types of furniture they do have several high quality leather sofas for sale.  Prices range from $2750 on the low end for the Orielle (pictured below) to upwards of $5000.  

What's The Warranty Of Lulu & Georgia Sofas?

When I reached out to customer service, they couldn't even tell me what the warranty was on a specific sofa, and said they would have to have the manufacturer email me the information.  

This was disappointing to me and something that should be front and center for a shopper; especially for someone spending in upwards of $5000 for a leather sofa.

UPDATE and Editor's Note - I did hear back from customer service on Lulu & Georgia's Orielle leather sofa.  This was their response:

The Orielle does not have a warranty, however, if it is found to be faulty or damaged by the supplier, or carrier, then they stand by the product and will find a resolution.

I'm not all that excited with this answer, as I am a bit disappointed first that Lulu & Georgia didn't know the warranty information of their own product and since there is NO Warranty on this particular piece, how exactly would I know who the manufacturer is and if they would stand by the policy?

I also spoke to someone higher up at Lulu & Georgia who told me this:

"In terms of product details, this is something we are in the process of updating and refining. Given we are a small business at less than 50 employees, we are still working out some growing pains. Over the next year, we hope to have more expanded details for customers."

They did point to the finer detail on this sofa which was hand crafted in LA and inspired by a fellow designer. I'm not sure if this means some products are inferior to others but they definitely could use some better information on their website on some of the other sofas.  

Again, not a deal breaker but appears there are still some growing pains to be worked out here!

Here's also more information on Lulu and Georgia's Return Policy.

"We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return."

What Are Customer Reviews of Lulu & Georgia?

Lulu Georgia reviews are mixed, as most of the reviews I can see on the Better Business Bureau website are related to poor customer service and shipping and not necessarily the quality of the product.  

Yelp Reviews are not very favorable, albeit with a very small sample size--let's not forget, many people just go to Yelp to complain about things. 

Interestingly, someone in a Yelp review noted that they were selling similar products as found on Wayfair, which would indicate that Lulu is just dropshipping furniture from China, which might make sense given my inability to get a straight answer regarding warranties.  

I don't typically put much weight into reviews on a retailers own website, but there are many complaints at LuluAndGeorgia.com about poor customer service and long shipping times (even post pandemic).

If you've found this to be true shoot me an email at tom@bestleathercouches.com

Will Lulu & Georgia Ship Internationally?

Unfortunately if you live in Alaska or Hawaii or outside of the US you are out of luck.  Lulu and Georgia currently only ships to the 48 contiguous states, although they do "hope to expand their delivery range overseas in the future".

Does Lulu & Georgia Offer Discounts?

Be sure to check out their website (LuluAndGeorgia.com) but they do seem to regularly have discounts available. We've listed any updated promo codes for Lulu And Georgia below:

Is Lulu & Georgia Worth It?

Overall, I really like Lulu & Georgia. But their furniture is far from perfect.

Their products are well-made and stylish, and the company has a great aesthetic. That said, their prices are on the higher side, so you'll have to be prepared to pay up a bit as compared to more budget oriented furniture retailers. 

If you're looking for something special to dress up your home, Lulu & Georgia is definitely worth a look. However, my concern with Lulu & Georgia's leather furniture is that the quality of construction is just OK.

Not the best, but for most consumers, a good solution at the overall price point of their furniture.

If not seeking a leather sofa they also have a great selection of fabric and velvet sofa options. I particularly like this blue sofa (the 'Cleary' sofa) and I don't typically go for blue couches, but I think it would make a great centerpiece in many living rooms. 

Have you purchased any Lulu & Georgia furniture?

It would be a huge help for readers to leave a review in the comments section below!