Burrow Review: Are Their Sofas Good Quality?

Burrow likes to advertise that they started the company in order to differentiate themselves from the 'low quality' furniture that was available out there.  They claim that by integrating a 'smarter supply chain' they are able to offer higher quality furniture at a more affordable price.

Summary:

Burrow was founded by two former Wharton classmates - Stephen Kuhl and Kabeer Chopra.  The two found issue with a few discount furniture stores (West Elm and Ikea to name names) and decided to venture out and launch their own online furniture company.   It has been called the 'Casper of Couches' but we decided to see if it could live up to the hype. 

Key  Points

  • Affordable Price Point
  • Stylish, Modern Furniture
  • Complaints About Warranty
  • Couches Shipped In Multiple boxes
  • Concerns About Quality Control 
  • Lots Of Negative Reviews Online

overall 

3/5

Quality

Value

Warranty

Reviews

Burrow - A Background

Burrow Co-Founders Stephen Kuhl and Kabeer Chopra

Burrow was founded by two former Wharton classmates - Stephen Kuhl and Kabeer Chopra.  The two found issue with a few discount furniture stores (West Elm and Ikea to name names) and decided to venture out and launch their own online furniture company.  The company was incubated at Y Combinator, a popular start up school of sorts for those just getting their feet wet.   

Is Burrow Legit?

Burrow is a well known online furniture retailer that has been in business since 2016.  The company is listed on Trust Pilot and has a score of 4.7 (out of 5 stars) on only 31 Reviews.  There are 11 complaints with the Better Business Bureau.  

Who Makes Furniture For Burrow?

Burrow is based in the US, and they have manufacturing facilities in in North Carolina and Mississippi. Thus they are making all of their own furniture.  They source as many raw materials as possible from US suppliers.  They also source most of the wood, fabric, foam and many other items from US companies.  Leather is sourced from Italy but not much information is provided on the quality of the leather. 

"There are three main differences that set us apart. First and foremost, you can get a Burrow sofa much faster than anything at either of top competitors, and you’ll be able to easily move it into and out of your home...Second, if your space changes, our modular design allows you to adjust the size of your sofa to adapt to your new space. Third, with our simple, online customization experience, you can create over 1000 combinations of our sofa with just a few easy selections. All of this without sacrificing quality for cost."

What's The Quality Of Burrow Sofas?

When we examined the materials used for Burrow's leather sofas, the good is in the fact that they use all top grain leathers.  However, I was really hard pressed to find much of anything on the details of the leather used at Burrow, aside from the fact that it is 'Beautiful, natural material that develops a unique patina'. 

I had to dig into articles from the founder regarding information that its Nomad Leather sofas are assembled at its factory in North Carolina, and that they work with an Italian leather tannery.   However, I'm really not finding anything on the website in regards to what sort of quality leather they are using and how it is assembled.  This is concerning to me and I'd really like it if Burrow put more information on their website in regards to what materials go into the build of the frame and more videos/articles about their leather sourcing. 

arch-nomad

This Business Insider article (although likely a paid sponsor) says that the Burrow Nomad is not cheap, but after almost two years, the durable full-grain leather still looks as good as new. 

Overall, from what I can gather, is that Burrow's quality is OK, but I think for the price point, you sort of get what you pay for.  

What's The Warranty Of Burrow Sofas?

Burrow has a rather limited policy offering 30 days after delivery to send it back and get a full refund, minus shipping & a 10% restocking fee.

Each Burrow-manufactured piece also comes with a one year warranty.

From Burrow:

'We stand by our furniture with a warranty that covers defects in materials and workmanship for one year, starting on the date of delivery. There are no fees to repair or replace an item that’s covered by our warranty. Get in touch with our team to get the process started.

Please note that our warranty isn't transferable; that is, it can't be extended to cover a re-sold item. Defects or damage caused by negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Burrow warranty."

What Are Customer Reviews of Burrow?

Reviews on Burrow's leather sofas on their website are quite good, with most of their leather sofas earning a 4.5 star rating at a minimum.  Like we've mentioned before however, we are always skeptical of reviews on a company's website.  

Unfortunately, we found some reviews from Reddit users which were not quite as flattering.  Of course we must also consider the possibility of fake reviews, but there appears to be a trend of users not really loving Burrow all that much.  

"I have a leather sofa from them and it is the biggest disappointment. It is super uncomfortable and it looks so cheap."

"Oh and if you purchase a warranty and return the couch, you have to fight to get that money back. For some reason they believe they are entitled to keep this - picture working with a group of self proclaimed progressive market disrupters fueled by entitlement who eat action filled sentences like this for breakfast"

"Please do not buy burrow. My wife got suckered into buying furniture from them by reading their bogus fake reviews. The couches are the most uncomfortable pieces of furniture I have ever sat on."

"Please do not buy burrow. My wife got suckered into buying furniture from them by reading their bogus fake reviews. The couches are the most uncomfortable pieces of furniture I have ever sat on.

In addition, on the BBB website there are even worse reviews, with an average rating of 1.45 out of 5.  

Peter B 

BBB Reviewer

I have had my Burrow couch since 2017, and found it to be a very underwhelming purchase. First, when purchased, the couch was missing 3 screws that were necessary to insert the legs for one side of the couch, requiring a trip to their office in NY to get the part. Second, the couch cushions are of poor quality, with sustained usage over a few days leading to noticeable sagging. Third, when I reached out recently to get a replacement part (the bottom element preventing the couch from scratching the floor), I was told they no longer produce any of the "original burrow items" but generously offered to upsell me a new couch for $500-$1000. Buyer beware.

While not a leather sofa, Sofa Digest reviewed the fabric Nomad Sofa and called it "WAY overpriced for what it is".  They went on to say the only good thing is that the sofa "breaks down into small pieces so one person can move it in and out of an apartment".

Will Burrow Ship Internationally?

Burrow will ship to virtually the entire contiguous United States except for Alaska and Hawaii. Unfortunately, they do not ship outside the continental US.

Does Burrow Offer Discounts?

Burrow has regular sales so if you have your eyes on something be sure to check around to see if they might have an upcoming sale.  

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